We provided not only the reservation confirmation number but the email confirmation from the week prior confirming we had a room. Again, no room for us. They were apologetic, but continued to tell us we had no place to stay. After asking for the manager, he came out and checked our reservations. He quickly realized the issue and had a bellman escort us through the hotel, up and down various stairs, past the restaurant to another check-in desk. It was the same hotel, even the stationary, name tags, uniforms and business cards were all the same. This time, check-in proceeded quickly and efficiently. No idea what the hell happened here.
The lobby of the hotel looked quite new and clean, but the design was definitely out dated. It had a cruise ship feel to it.
|Lobby -- Has a Golden Girls Feel|
|Look! I caught some luggage.|
The room had a TV, a desk, a couple chairs, a side table and two night stands. Something about the design of the room, I really liked. The furniture was painted in high gloss white paint with blue / green fabrics (in limited quantity). It has a colonial modern feel. I dig it. The bed itself was pretty comfortable as well, better than at the Hanoi Elegance Ruby Hotel (but I still thought the Ruby had comfortable beds).
|Bed and seating area.|
|Bed and armoire.|
|Toilet and Shower.|
The worst part of the hotel - our air conditioner in our room, even on high running all night long, didn't get our room cooled down to a comfortable level. We told the front desk and they smiled and said that it just takes time to work. Unfortunately we couldn't just leave another key card in the receptacle to keep the electricity on all day either. The room was so uncomfortably hot all night, I could hardly sleep.
If I ever return to Ho Chi Minh City, I will not be staying at this hotel again. It is quite possible we just had the perfect storm or inattentive service at check-in and a room that needed a bit of maintenance, but the response from the hotel staff showed a certain level of service that I don't want to experience again.
Where did you stay in Saigon / Ho Chi Minh City? Have you stayed at the Alagon before? What was your experience?
Be the first to know when a new post is published: sign up to receive them via email or directly in your RSS Reader. Follow me on Twitter or Google Plus too!